Your Guest Guide

Check the name on your Airbnb reservation: C3 is Harmony & Sea, and C6 is Amazing Apartment with Great View.

Contact José Luis or Daniela before you arrive to coordinate the key handover and your introduction to the apartment. Check-in is from 3:00 pm to 7:00 pm. If you need to arrive outside these hours, contact the team in advance so they can confirm whether an alternative arrangement is possible.

For airport transport, taxis, car hire and directions to the apartment, use our separate arrival guide.

The apartment has an unlimited internet connection with a contracted speed of 1,000 Mbps. Actual Wi-Fi speeds vary with your device, location and network conditions. Ask the check-in team for the network name and password if you cannot find them.

C3 (Harmony & Sea) has an electric water heater with a 45-litre tank. Its capacity is not sufficient to fill the bathtub. C6 (Amazing Apartment with Great View) has a gas water heater and is suitable for bathtub use. Ask the team to explain the system in your apartment at check-in.

You can find apartment-specific information on the C3 and C6 pages.

Fans or heaters can be provided for warmer or cooler days. Ask the team about the equipment available for your stay and how to use it.

A folding travel cot and a high chair are available. Please request them before arrival so the team can prepare for your stay.

The apartments are in a residential complex with parking options. Ask the team where to park when you arrive.

Small stones carried in on outdoor shoes can scratch the parquet. Please use the shoe basket provided and choose soft indoor footwear or go barefoot inside.

Thank you for helping us keep the apartment in good condition.

Ask the team to show you how to use the oven, coffee machine and washing machine, and which washing programme and detergent to use. Equipment details can differ between C3 and C6.

If an appliance is not working as expected, contact the team rather than attempting a repair.

Ask the team to point out the collection area and explain how to separate your rubbish and recycling. Before check-out, confirm where to leave any remaining rubbish.

Please keep noise considerate of neighbouring residents and follow the house rules in your confirmed Airbnb reservation, including any conditions about visitors, smoking or pets.

Report any breakage or problem promptly so the team can help during your stay.

For help during your stay, contact José Luis or Daniela. You can also send a message through your Airbnb reservation.

Before leaving, close the windows and balcony doors and switch off the lights, fans and heaters. Unless the team has agreed otherwise with you, leave the keys on the dining table and follow the door instructions provided for your stay.

If you are unsure about your departure arrangements, contact the team before leaving.

After your stay, we would appreciate a review through your Airbnb reservation. Thank you for staying with us and for taking care of the apartment.

For an emergency requiring ambulance, police or fire services, call 112. Calls are free from fixed and mobile phones in the EU.

Give your apartment identification (C3 or C6) and the full address: Complexo Habitacional Serrado do Mar, Travessa do Serrado do Mar 14, 9300-069 Câmara de Lobos, Madeira, Portugal.

Contact José Luis or Daniela for check-in, equipment or problems during your stay. Their contact details are on the hosts page. You can also message the host through your Airbnb reservation.